Compliance Quiz

If a customer does not share an account with anyone else - what answer is acceptable for that CAT A question?

If a customer gives us a debit card transaction when we ask for a direct debit or deposit - what should we do?

If a third party is helping the customer answer the questions during authentication - after being warned to stop - what should we do

If a customer calls in with the TD mobile app - what VP disclosure should we read?

If a customer is enrolled in TDDCA what kind of transactions may go through when the funds are not there - at the bank's discretion?

True or False? If a customer is not enrolled in TDDCA (has our Standard OD Services) will ACH payments still go through to OD the account

When can a customer bring the account to a positive or 0 amount to avoid an OD fee - according to our Grace Period polidy

When should we type in the code for a disclosure recording to play?

Customer calls in and says - "My name is Savannah" Can we click pass for Customer Name Authentication?

Customer calls in and says - "I just got my social security check today and I need to check so I want to see if I can get some OD fees back. During authentication we ask about a direct deposit and the customer answers "Social Security for $1500" Can we accept this answer?

If we select the phone number from the drop down for Fail Safe and it come back Not Verified - can we still Fail Safe with that number?

How do we check to see if the customer number is applicable for Stand Alone?