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Statistics for Compliance Quiz
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General Stats
- This quiz has been taken 0 times
- The average score is 0 of 12
Answer Stats
| Hint | Answer | % Correct |
|---|---|---|
| How do we check to see if the customer number is applicable for Stand Alone? | 3270 - IMIP - phone number on the account and not changed in 30 days | 0%
|
| When should we type in the code for a disclosure recording to play? | after we conference the call with the customer | 0%
|
| When can a customer bring the account to a positive or 0 amount to avoid an OD fee - according to our Grace Period polidy | by 11 PM the next business day | 0%
|
| If a customer gives us a debit card transaction when we ask for a direct debit or deposit - what should we do? | Fail - say thank you | 0%
|
| If we select the phone number from the drop down for Fail Safe and it come back Not Verified - can we still Fail Safe with that number? | If it meets the criteria for Stand Alone | 0%
|
| Customer calls in and says - "My name is Savannah" Can we click pass for Customer Name Authentication? | No - not until we have received the first and last name | 0%
|
| If a customer does not share an account with anyone else - what answer is acceptable for that CAT A question? | No one | 0%
|
| Customer calls in and says - "I just got my social security check today and I need to check so I want to see if I can get some OD fees back. During authentication we ask about a direct deposit and the customer answers "Social Security for $1500" Can we accept this answer? | No - the answer was previously given and must be failed | 0%
|
| If a customer is enrolled in TDDCA what kind of transactions may go through when the funds are not there - at the bank's discretion? | One-Time debit card and ATM withdrawals | 0%
|
| If a third party is helping the customer answer the questions during authentication - after being warned to stop - what should we do | Refer to branch | 0%
|
| True or False? If a customer is not enrolled in TDDCA (has our Standard OD Services) will ACH payments still go through to OD the account | True - ACH, reoccurring debit card transactions and checks can still go through | 0%
|
| If a customer calls in with the TD mobile app - what VP disclosure should we read? | VP Ask to Enroll | 0%
|
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